Support


What do I need to sign up?

– A phone line. If you don’t have one we can order one for you simply continue with your order. – If you have an existing phone number we will need your UAN. What is a UAN? – A credit or debit card.

How do I sign up?

Use the line checker below to see what products are available in your area. Select the product you want and proceed to the checkout. Customise your order, enter your payment details and some information about yourself. We will send you a text message telling you when your Magnet internet connection will be enabled.

Installations

Fatpipe Fibre Installation Every Order requires an engineer to attend at your premises to replace your existing hardware at your master internet socket. Fitting of this new master socket will require work to be carried out at your premises.  The installation of this new socket will be completed by an agent on behalf of Magnet. […]

Locations Stream

At the moment your address is outside of our Fatpipe 24 and 70 servicable areas. We’re continually upgrading, choose Fatpipe Stream now and we hope to bring you the same reduced price and increased speeds soon.

Modem User Guides

Fatpipe Fibre 24 User Guide Fatpipe Fibre 100 (Vital) User Guide Fatpipe Stream User Guide Fibre To The Home User Guide Thomson Modem Guide

Call us now

Our operators are standing by to take your call.

Callback

If you would like to receive a call back at your convenience and get more information on any Magnet product, please fill in the form below Your Name: Your Contact Number: Time Requested: Day Monday Tuesday Wednesday Thursday Friday Hour 9am 10am 11am 12 noon 1pm 2pm 3pm 4pm 5pm 6pm 7pm Minute 00 15 […]

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