Billing and Payment

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How to pay your bill (Residential customers only)

Direct Debit: Mandatory for Residential Customers

Note: Payment Terms for Residential accounts from 1st May 2014 are 4 Days by Credit or Debit Card only

Paying by Direct Debit is the most convenient way to pay your Magnet bill. It will save you time and is hassle free with the reassurance that your bills are always paid on time.  We are an approved Direct Debit Plus originator so there is no need to complete a mandate form.

Your Direct Debit details will be taken when you are placing your first order.

Payment Terms for Residential accounts from 1st May 2013 are 15 Days by Credit or Debit Card only.

Payment Terms for Residential accounts prior to 1st May 2013 are 21 Days by either DD / Credit or Debit Card and payments are taken any date from the 25th of a month

Even though you are paying by Direct Debit – you will still receive an invoice and statement they are simply for your own records only. Once your direct Debit is set up there is no need to call if you receive this invoice.

 

Credit /Laser Card

 A Direct Debit can be set up on your Credit or Laser Card. You can call our Accounts  Department on 1890 809 009 to arrange to change over this method.

*** Note: Direct Debit is the mandatory payment option for Residential customers only

Other Information

Should you have any queries about paying your bill contact our Accounts team on 1890 809 009 and we’ll be happy to help. Please have your account details to hand. Please note that due to the data protection act, we can only speak to the account holder in relation to any account queries.

 

Billing FAQ’s (Frequently asked Questions)

I don’t understand my bill

Why is my first bill different to the amount I expected?

Your first bill amount may be higher than expected because we need to bill from the date you were installed to the first normal bill day and then for the next standard billing period. For example, Mark had broadband installed in his home on 11 April. His account is set to bill on the 1st of every month. Therefore, his first bill will include a charge from the date of install 11th April to 30th April and then for the full month in advance from 1st May to 31st May.  His next bill will then be for the regular monthly subscription.  Your first bill will also include any once off set up charges relating to your service.

How often will I receive a bill?

All residential customers are billed monthly in advance. Mandatory payment option for Residential customers is by direct Debit

 

Why am I being billed in advance?

You are billed in advance as our service is not a metered supply but a continuous service. We charge for the supply of the service not the usage. Similar to utilities such as telephone companies, supply charges are billed in advance.  Call charges are billed in arrears, therefore call charges for April will appear on you May invoice. 

When do I have to pay my bill?

Payment Terms for Residential accounts from 1st May 2014 are 4 days by Credit or Debit Card only.

Payment Terms for Residential accounts from 1st May 2013 are 15 Days by Credit or Debit Card only.

Payment Terms for Residential accounts prior to 1st May 2013 are 21 Days by either DD / Credit or Debit Card and payments are taken any date from the 25th of a month.

How can I pay my bill?

Direct Debit:

Paying by Debit or Credit Card is the is the most convenient way to pay your Magnet bill. It will save you time and is hassle free with the reassurance that your bills are always paid on time.

To sign up for payment by Debit or Credit Card please contact our Accounts Department on 1890 809009

*** Note: Debit or Credit Card is the mandatory payment option for Residential customers from 1st May 2013

Other Information:

Should you have any queries about paying your bill contact our Accounts team on free-phone 1800 819819 and we’ll be happy to help. Please have your account details to hand. Please note that due to the data protection act, we can only speak to the account holder in relation to any account queries.