Business Support FAQS, Broadband, Phone & Hosting Ireland - Magnet



Magnet does comply with WEEE regulations. Our registration number is IE01674WB. Please click on the link to see a full document in relation to responsible disposal of electronic equipment.

WEEE for Magnet Networks Web 3

There are a number of reasons that your Broadband may not appear to be working. The following steps should help narrow down the issue.
  • Switch your router off and on again – And, if the equipment is hot, let it cool down and look for somewhere better ventilated to keep it.
  • Check your office network – If you have switches distributing your Internet connection around your office, please check the network for power and also that other users are not utilising all of the available bandwidth. Contact your IT department or IT Provider to assist you with Office Network issues.
  • Check software settings – If you’re Firewall or Anti-virus settings are incorrect, you may not be able to connect. Further details and other software checks can be found in How can software settings affect my connection?
  • Check there hasn’t been a problem with your bill – if a bill hasn’t been paid, we’ll initially suspend the broadband connection. Registered users can check this online: see If your bill needs to be paid

Still not working? Call Magnet Business Support on 1800 789 789

Some firewall or anti-virus software can restrict or block information getting to and from the Internet which causes slow speeds or even makes it seem as though there is no connection at all.

  • Check that your firewall/anti-virus settings are compatible with the broadband connection.
  • Spywareadware and malware programs are not immediately obvious and may be running on your computer. Run a virus scan to check whether any of these programs exist on your computer and remove them.
  • If your Internet cache or temporary Internet files folder is full, your computer will have nowhere to store the data it’s downloading while it opens them up to build the page which can slow things down a lot.
  • If you are part of an office network please check with your IT Department or IT Service Provider that the network is operating correctly. Changes to the network or other users utilising the network may restrict or limit your access.

To Log on to the router make sure that the router is plugged in via cable to the pc.

Open a Browser page. In the address bar type the following.


You should see a screen as follows

(If you do not see this screen or your router has previously been reset, try the following address: //

Your Password should be the Customer DSL Password issued to your with your welcome pack. If you have reset the router it will be 1234.

Once you have input your password and clicked “Login” you may be asked a question about the using the “wizard” or go to “advanced mode” as shown below:

Select advanced mode and click APPLY

You will be presented with the following screen:


Select Network from the Menu on the left hand side to go to the following screen, followed by WAN and Internet Connection. You will see the following screen:

Check that the settings match the following:

  • ADSL Mode                           = Auto Sync-Up
  • Annex Type                = ANNEX A/L
  • Mode                           = Routing
  • Encapsulation              = PPPoE
  • User Name                  = DSL User Name
  • Password                     = DSL Password
  • Service Name              = Magnet
  • Multiplex                     = LLC
  • VPI                             = 8
  • VCI                             = 35
  • Obtain an IP Address Automatically
  • Keep Alive

On the left hand Menu – go to LAN, DHCP Server and DNS Server to see the following screen:

Check your settings to match to match the following;

  • Primary DNS Server               =
  • Secondary DNS Server           =


On the left hand Menu – go to NAT to see the following screen:

Select the following :

  • Active Network Address Translation
  • SUA Only

On the left hand Menu – go to Security to see the following Firewall Settings screen:

Set both Firewall and SPI to Disable

On the left hand Menu – go to Network, Wireless LAN to see the following screen:

Set Wireless LAN to Enable

This is also where you can change teh wireless channel if you are having trouble with your WiFi connection within your home due to interference.

Finally, on the left hand Menu – go to Network, WAN and Click Advanced Set-up to see the following screen:

If you have rest your router/modem then the MTU value will have reset to 1500. This will result in some web pages not being accessible. The correct setting is 1492.


The most common reasons a Phone system would not be allowing inbound or outbound call are as follows:

  • The Modem/Router is Powered Off or Off Line – turn the device on and off, wait a few minutes and retry making calls.
  • Your IP Phone is disconnected from your network or powered off.
  • There is a problem with your office network – please check that your office network is active or check with your IT Department
  • There is an issue with the phone lines into your building – if you modem is ON but does not have a Solid Link or DSL Light, then it is likely that the issue relates to your phone lines. Call Magnet on 1800 789 789 to seek further assistance.

If you are a user of the Magnet Hosted PBX service you can view your calls online via your online portal. You can log on to this portal here
If you would like to see your bills online, register for our Billing Portal here

For all other billing queries please call our Support line and select the Billing option via 1800 789 789

Depends on what the domain name is to be used for. To help you select the appropriate categories and provide the correct documentation for your registration we have created a guide to the .ie Domain Registry Policies which can be found at the below URL’s:

Please place your order with our online system and fax us the transfer authorisation on your headed paper (or equivalent).  Alternatively you can scan and email it to us.

The transfer authorisation should be worded as follows:

“I ADMINCONTACT authorise the modification of DOMAIN to Magnet with immediate effect Signed ADMINCONTACT”

NB Please ensure that the transfer request is signed.

If the original Admin-c for the domain name is no longer with the company or business you will need to ensure that the authorisation letter includes this information ie. person X is no longer an employee of company Y (or words to that effect)

While we will attempt to send your registration request to the IE domain registry immediately we cannot guarantee it.

Once the domain request has been submitted the domain status will change to “pending”.

If your domain’s DNS is not setup correctly the domain will be “stalled” until you rectify the situation.

An IE domain requires two valid nameservers for it to be registered.

If you are not using our nameservers we cannot be responsible for delays in domain registration.

ALL IE domain registrations will require documentation of some kind and the registration will not fully process until the documentation has been received and processed

NB: Domain orders will only be processed on receipt of payment

The IE zone (IEDR) reload (refresh) the IE zonefile four every odd hour, ie.01:00,03:00,05:00,07:00,09:00,11:00,13:00,15:00,17:00,19:00,21:00,23:00 hrs. Any DNS changes to an IE domain where the nameservers are being changed will only happen after a full reload or refresh

For any registrant changes with a .ie we would need a signed fax on the organisation’s letterhead outlining the update
For example, if XYZ Ltd had registered back in 2002 when Mr John Doe was their IT person Mr Doe might be listed as the Admin contact (admin-c) on the domain name.
Time moves on and Mr Doe has left the company (or maybe he’s been promoted ..) so Ms Jones is now in charge.
The domain is still registered to XYZ Ltd, but you need to get the domain contact updated. A signed fax on the company’s headed paper explaining the update should suffice.

The best way to send us proof / documentation for IE registrations is by uploading it to your document manager, the link for which you would have received by email from
Alternatively you can email (ie. scan the document and send it to us as a jpeg attachment) or fax it to us, however bear in mind that passports and other documentation do not lend themselves to fax, as they appear completely black and are rendered illegible.

There are several reasons why the transfer of an IE domain maybe delayed. We would ask you to please check the list below Please ensure that you have:

Placed the order online, Made payment, Uploaded the signed transfer authorisation letter to your document manager and Ensured that the person who signed the authorisation is the listed admin contact

If you have provided the details required for the registration then it should be available within 2 working days (often sooner). Delays are commonly caused by: – incomplete applications – missing documentation – DNS issues (if hosted outside our network)

You can change the nameservers under:
Account or Home >> Registered Domains >> domainname >> Manage Nameservers (note: not under Manage DNS)
NB Please ensure that your host has setup the dns correctly as incorrect dns will lead to delays. 
The new DNS servers need to be prepared in advance of any attempted update.

Login to your control panel at cp,
Then go to Account or Home >> Registered Domains > Domainname > Set/Unset Register Lock
This will also issue the EPP key for the domain name via email.
Please note that should your domain be listed as unlocked already, lock it again and then unlock to ensure the process is successful and the EPP code is issued.

When you transfer a domain to Magnet you **MUST** change the nameservers for your domain to servers you intend to use (ours or otherwise)

This can typically be accomplished in your billing dashboard ( // ) as per the transfer email:

Account or Home >> Registered Domains >> domainname >> Manage nameservers

The control panel display might show our nameservers until you specifically press the Manage Nameservers button

The methods of transfer for .ie, .com and .uk domains do vary; please take a moment to look over the below instructions. We would recommend paying particular attention to the Domain Transfer Notes at the bottom of this page.

Firstly, it is important to be aware that the transfer of domains can take some time to fully complete. Blacknight cannot be held responsible for delays in transfers due to errors made by third parties.

  • .ie domains will typically transfer within two working days, so long as the appropriate documentationis provided.
  • .com domain transfers can take up to 7 days in some cases; please ensure that you have allowed for this when transferring a domain that is due for renewal. We urge you to initiate transfers as far in advance as possible; expired domains cannot be transferred.
  • domains will usually transfer within one day, however you should allow up to 7 days.
  • There are two types of .eu domain transfer. One is a simple transfer, while the other is a trade. Most .eu domain transfers complete within one or two working days

Please note that ‘transferring a domain’ means moving the billing of a domain ONLY.

This does not transfer your email accounts or website content, or automatically update the DNS.

The process for transferring a .com/.net/.org/.info/.biz/.mobi/.tv is entirely different.

In order to avoid any issues, please ensure that you initiate the transfer as far in advance as possible. Blacknight recommend transferring your domain at least a month prior to the renewal date.

You will first need to ensure that your domain’s listed details are correct, in particular the email address. You must have access to the domain’s admin contact email address to complete the transfer.

  • Contact your current provider. If you do not have access to the email address associated with the domain you wish to transfer, you will need to update this. You will then need to request that they unlock the domain for transfer and provide you with an “authorisation key” or “EPP code”.
  • Complete you order at
  • Please ensure that you check the email address for the domain daily (including your Junk Mail folder). Magnets registrar will send an email to this address to verify the transfer request; you must respond to this.
  • If you have any queries or concerns regarding the progress of your transfer, please do not hesitate to contact

If you are moving from an ISP such as Eircom, Vodafone, please ensure that any billing issues are resolved with the ISP before you request the transfer, as this can result in delays. The larger Irish ISPs and hosting companies will respect requests for domain transfers to other companies provided that no such issues exist.

In the case of domains registered through Joker, you will need to initiate the transfer process from within the Joker control panel.

Important note: Domains cannot be transferred between registrars until the domain is 60 days old.

To transfer a domain, do the following:

  • Contact your current hosting company, requesting that they change the current Registrant’s Agent Tag (IPS Tag) to ours:Magnet-IE. Generally this will go through without any issue, however if it does not, due to inactivity or unwillingness on behalf of your current hosting provider, you can request that Nominet initiate the change for you.
  • Once the tag has been changed to us, you can update your nameservers via You will receive a confirmation email once the domain is transferred/completed.

Please be aware that different hosting providers may have different directory structures, so your website code may require some modification to work after the transfer.

  • Most databases can be easily transferred from your old hosting provider to us, but we will have to change the database details, including the database name, the usernames & the passwords. As such, modifications will have to be made to your website’s code.
  • The migration of website files and data from an existing hosting provider to Magnet is the sole responsibility of the client
  • We highly recommend an appropriate testing period after you have transferred a domain to us.
  • Be Aware that the transfer of domains can take some time to fully complete.
  • .ie domains typically transfer within 48 hours.
  • .com domains can take up to 7 days in some cases
  • can take a little as one day to transfer, but you should allow up to 7 days.
  • You cannot transfer com/net/org/info/biz domains until they are 60 days old.
  • Magnet cannot be held responsible for delays in transfers due to errors made by third parties

EPP or a domain secret is a word or password used by registrars to help manage domain names. You will require an EPP key when you wish to move a .com/.net/.info/.biz or .eu domain to Magnet

Transfers won’t affect the existing DNS records of the domain unless the losing registrar unilaterally disables DNS services before the transfer completes (that normally doesn’t happen!)
Once the transfer completes you can either continue using your current DNS provider or switch to us.
If you choose to switch to us you would need to create the DNS records in our system, as we have no way of “pulling” them from the current provider’s servers

SEO is Search Engine Optimisation and there are thousands of websites dedicated to the topic of search engine optimisation, so you could start there.

A couple of sites that you might find useful:

We are a hosting company. I’m afraid we do not offer search engine optimisation (seo) or marketing services.

Good places to start for anything related to getting your site on to search engines and in particular Google are:

// & //

Search Engines do not just happen across websites, there must be a proper Search Engine Optimisation plan of action drawn up by the owner/operator of a website.

There are plenty of companies and websites offering information on search engine optimisation (SEO).  A good place to start is:


The limit on the amount of people you can send an email to, and the amount of emails a single address can send in one minute, on our new plans depend on the hosting package you have.  They are:

Innovator plan – maximum of 100 emails per minute, 1000 per hour, 5,000 per day
Pro plan – maximum of 100 emails per minute, 1,000 per hour, 10,000 per day

The maximum number of recipients on a single email is the same as the amount of emails you can send per minute.  That would be 100 on either plan.

All of our shared hosting plans can support the sending of email through the default SMTP port – 25, and the alternative SMTP port – 587.

An increasing number of broadband providers like Smart, Magnet, Vodafone, and parts of Eircom’s network are putting restrictions on port 25 on their customers.  This means you typically have to send email out through their outgoing mailserver instead of ours.  This won’t be noticeable on the receiving side at all.

If you regularly change broadband provider, or don’t want to use your broadband provider’s mailserver, you can try port 587 however there is nothing to stop Internet Service Providers from putting similar restrictions on this port also. We have specifically seen some customers on parts of Eircom’s network being restricted on both port 25 and 587.

To set up email aliases you would login to your control panel and then navigate to the email account in question (typically you would go to: “Email >>click on the display name of the email address).
Once you have selected the email address by clicking on the display name you will be able to navigate to the “Email addresses” tab. In this there is an option to add in extra email addresses to the email account, called “Add”.  This means that any emails sent to this alias address will be delivered to the mailbox of the main email account.
You cannot send emails from the main account and have them appear as if they came from one of the alias addresses. To do this you would need to setup the alias email address as a separate email account.

This limit is 30MB. We do NOT recommend using email to transfer large files. Use FTP or services like DropBox – they’re more efficient and less likely to cause issues for people who check email on their mobile devices

The steps bellow describe how to set up a forwarder on an email address in
* In your control panel click on: E-mail > display_name

* You might need to make sure the appropriate subscription is selected in the Subscription drop down menu first if you have multiple subscriptions
* This will bring you to the summary of your email account, once there go to the *Forwarding* tab and click on the *Forward List*.
* Then click on the *Add Forwarding E-mail Addresses*
* In the box type in the e-mail address you want to forward to.
* Click Submit.

  • Eircom: or
  • BT:
  • Imagine: or
  • Digiweb:
  • Strencom:
  • Smart Telecom:
  • O2:
  • Vodafone:
  • 3 Ireland:
  • Irish Broadband:
  • Magnet:
  • UPC:
  • Ice Broadband:
  • Clearwire: or
  • Perlico:
  • Westnet:

Please note that if the above does not work for you, or your broadband supplier is not in the list,  then you will need to contact your broadband provider and ask them for the correct outgoing\SMTP mailserver to use.

We recommend that you read up on mailing list management. Although you may have a legitimate mailing list it can be all too easy for you to be accused of spamming if you do not follow certain basic guidelines. Have a look at //

There can be a lot of reasons that you can’t send emails but have no problems receiving them.  The main ones are:
# Your anti-virus program is blocking you
Try disabling your anti-virus program or firewall to rule this out.  If that solves the problem then look for an option in that program to disable any email scanning.
# Your email program needs to be restarted
You can try restarting your email program.  This can sometimes happen with older versions of Outlook in particular.  Typical symptoms are emails just sitting in the outbox with no obvious error.
# Your broadband provider has restrictions on sending emails
Some Internet Service Providers require you to use their sending mailserver to send email and don’t allow the use of a third-party’s like ours.  We would typically recommend you contact your broadband provider and ask them for their outgoing mailserver if this is the case, but you can alternatively try using port 587 instead of 25 in your email program.  However that said, there is nothing to stop your ISP from blocking port 587 along with 25.
# You don’t have SMTP authentication on
This only applies if you are using our mailserver.  We require this setting to be enabled and for how to enable it please see FAQ above
# You are using an encryption method we don’t support
We only support TLS or StartTLS encryption on email accounts set up through  We do not support Secure Password Authentication or SSL, SSL\TLS on ur shared hosting packages.

If you are encountering errors while deleting email to Trash or the iPhone is not storing messages to the Sent folder on the server you will need to check the settings of the email account, on the iPhone.

Ensure that you have the relevant folders on the phone set to sync with the folders on the server.

Follow these steps:

– Click Settings.
– Click Mail, Contacts, Calendars.
– Click Email Address.
– Click Account.
– Scroll down and click Advanced.

Under ‘Mailbox Behaviours’ select the following:

– Drafts Mailbox > Drafts
– Sent Mailbox > Sent
– Deleted Mailbox > Trash

Now click back ‘< Account’ at the top and then click ‘Done’ top right, this will then sync and save the settings.

Emails should now be stored, and moved, to their relevant folders.

1. Open your email client.

2. Enter your full email address and password.

3. Then Press “Manual Setup” 

4. For the Account type, we recommend IMAP.

5. For the Incoming settings, we recommend using “” for the incoming IMAP server. You will also want to leave the Security Type as None.

Username = Your Full Email Address

6. For the Outgoing SMTP settings, we also recommend using “”. You will also want to leave the Security Type as None. Port 25 or 587.

Username = Your Full Email Address

7. Configure your Account options as desired on the subsequent screens and you’re done!

If not, you would need to update the password by logging into your Blacknight Control Panel –


 Goto EMAIL > Select the Display Name > Change Password

Most of the common mail clients, for ex. Outlook, Thunderbird, Mac Mail, will always require the same information specified, which is:



incoming mailserver 

outgoing mailserver

For Magnet e-mail accounts the username is the full e-mail address, the password is whatever was set up on the account when the mailbox was created and can be checked through

For the incoming/outgoing mailserver you can use

N.B SSL is not supported

N.B Also, a note for apple mail clients (like macmail and the iPhone), they don’t refer to ‘SMTP Authentication’ as such . Instead it will give the option to enter a username and password for the outgoing mailserver, you should enable that and use the same details as the incoming mail server

SMTP Authentication

The below is a list of how to enable SMTP authentication on a number of popular email clients.

Outlook XP/2002/2003

* Open Outlook.
* Go to ‘Tools -> Email Accounts’.
* Select ‘View or change existing email accounts’ and click Next.
* Select your email account and click the Change button on the right.
* Click ‘More Settings’ on the right.
* Click the Outgoing Server tab.
* Tick ‘My outgoing server (SMTP) requires authentication’, and make sure ‘Use same settings as my incoming mail server’ is selected.
* Click OK to close the Internet Email Settings box.
* Click Finish to close the Email Accounts box.
Outlook 2007/2010

* Open Outlook.
* Go to ‘File -> Account Settings -> Account Settings’.
* Ensure that the E-mail tab is selected. Your email account should be listed
* Click on the account to highlight it, then click on the ‘Change’ button.
* Click ‘More Settings’ on the right.
* Click the Outgoing Server tab.
* Tick ‘My outgoing server (SMTP) requires authentication’, and make sure ‘Use same settings as my incoming mail server’ is selected.
* Click OK to close the Internet Email Settings box.
* Click Finish to close the Email Accounts box.
Outlook Express

* Open Outlook
* Go to ‘Tools -> Accounts’.
* Select the Mail tab
* Click on the your listed email account then click Properties on the right.
* Select the Servers tab.
* Under the Outgoing Mail Server tab, check the box My server requires authentication
* Confirm changes by clicking OK
Windows Mail

* Open Windows Mail.
* Go to ‘Tools -> Accounts’
* Click on your email account to highlight it, then click ‘Properties’ to the right.
* Select the Servers tab.
* Under the Outgoing Mail Server tab, tick the box ‘My server requires authentication’ and click Settings.
* Tick ‘Log on using’ and in the Account name field enter your email address, and then enter the password for this email account.
* Tick the box ‘Remember password’.
* Confirm changes by clicking OK

* Open Entourage.
* Click ‘Tools -> Accounts’
* Click once on the name of the account you wish to edit to highlight it
* Click ‘Edit’ at the top of the Accounts window. Do Not click on the edit menu at the very top.
* Click the ‘Click here for advanced sending options’ option below the SMTP server box.
* Tick the box next to ‘SMTP server requires authentication’
* Confirm Changes
Apple Mail 4.x

* Open Apple Mail
* From the Mail menu choose Preferences
* On the lower right corner of the window, click on Server Settings… (under Outgoing Mail Server (SMTP)). If this option is not visible, make sure you have the correct mail account selected, and that the Accounts and Account Information tabs are selected.
* Pull down the Authentication menu and select Password.
* Enter your username and password.
* Click OK.
* Restart Apple Mail

Apple Mail 5.x

* Open Apple Mail
* From the Mail menu choose Preferences
* Click on the “Accounts” tab
* Click on the box labelled “Outgoing Mail Server (SMTP)” and choose Edit SMTP server list.
* Pull down the Authentication menu and select Password and enter your username (email address) and password.
* Click on the “OK” button.
* Restart Apple mail


* Go to ‘Tools -> Account Settings -> Outgoing Server (SMTP)’.
* Select the server and click the Edit… button.
* Check the ‘Use name and password’ option.
* Enter your username. Your username should be your full e-mail address (e.g., ‘’)
* Click “OK”.
* Thunderbird will ask you for your password the first time you send email and you can optionally save it at that time.


* Go to ‘Settings -> Mail, Contacts, Calender -> your email account’.
* Click on the account name and then your SMTP hostname
* Click on your SMTP hostname again
* Enter your username and Password. Your username should be your full e-mail address (e.g., ‘’)
* Make sure the Authentication is set to Password


If you add a domain that was registered elsewhere to your Blacknight control panel Qmail (email) may be disabled. Firstly check that you have indeed added mailhosting to the domain under

Websites > domainname > Mail Hosting and if so then it might be the aforementioned issue.

To create a new, or additional email to your domain on our based hosting plans please follow these simple steps.

1) Login to the control panel at:
2) From here, select the appropriate subscription you want to access in the drop down menu
3) Ensure the domain in question has email hosting assigned to it under Websites > domainname
4) Click Email
5) From here select Add new email address.

This will also give you information about your pop3, smtp or imap servers above once complete helping you to

Please note that this method relies on cronjobs which only work on Linux.To backup  website contents on a weekly basis, a cron job can be setup to tar up the contents into a downloadable file.
To setup this cron job, navigate to :
Websites > domainname > More Tools > Cron Management
For your website files:
/bin/tar -czf /usr/local/pem/vhosts/$Webspace_ID/webspace/httpdocs/backup.tar.gz /usr/local/pem/vhosts/$Webspace_ID/webspace/httpdocs/$Folder_to_Backup

Replace the $Webspace_ID with your webspace ID.
You can retrieve your webspace ID by selecting the appropriate subscription from the subscription dropdown menu near the top right then select the ‘websites’ tab. The ‘webspace ID’ will be in the Web Hosting column.


A dated backup of your files:
If you want a dated backup, Create a txt file and add the following to it:

/bin/tar -czf /usr/local/pem/vhosts/$Webspace_ID/webspace/httpdocs/backup-`date +%d.%m.%y`.tar.gz /usr/local/pem/vhosts/$Webspace_ID/webspace/httpdocs/$Folder_to_Backup

Save this file to a location on the webspace and in the cron management, enter
/bin/sh /usr/local/pem/vhosts/$Webspace_ID/webspace/httpdocs/Script_name
This will create a the tar file with the current date of the backup.

Replace the Folder_to_Backup with the folder within httpdocs with the folder your website content reside in.

For your database:
/usr/bin/mysqldump -h $database_hostname -u $database_username -p$password $database_name >/usr/local/pem/vhosts/$Webspace_ID/webspace/httpdocs/database_backup.sql
Replace $database_hostname, $database_username$password$database_name and $Webspace_ID with the relevant details.  Note the lack of space between -p and the password.
NOTE: If you are running the cron on an application vault install database and do not know the database password. You will need to create a new database user and use its credentials in the cron job (see FAQ above)

These cronjobs can be set to run weekly and should create a file in your httpdocs folder, this can then be downloaded as a single file.

Under the following you will need to update the domain to point to your current hosting package:
Domain Overview > Domain Administrator > domainname.tld > DNS > Change DNS

Setting up hosting on your Shared Linux hosting package:

Step 1: Prepare the webspace:

-Select ‘All Domains’ from the subscription drop-down, top right

-Add the domain to the hosting under:
-Hosted Domains >> $DOMAINNAME >> Web >> Change Hosting

-If the domain is not listed here you can add it using ‘add registered domain’
-You can then select the hosting package and ensure the correct subscription number is selected.

Step2: Setup your FTP

-First, select the proper subscription in ‘Select Subscription at the top of the page (if this option is not visible, ignore this step)
-You can setup the FTP under:
-Websites >> $DOMAINNAME >> FTP access

– You will need the IP address which will be used as the host of ftp server in your ftp client, the ftp login name which can be referred to as username in some ftp clients

– You will also need the password which cannot be viewed so you will need to change it. It can be changed by clicking on the edit button and then ticking the box for Change Password. Finally click submit.

-Once the FTP has been setup, your hosting will be ready for upload.

– Typically with an ftp client once you have entered the host, username, password and port (always 21) and connected to the server.

– Once connected you will need to navigate to your root folder which will *usually* be:

/webspace/httpdocs/$DOMAINAME (where $DOMAINNAME is your actual domain name)

Eg /webspace/httpdocs/

-Type this path into remote site field (sometimes referred to as path/directory) and then drag and drop the website files you want into that directory.

If you have a domain and wish to forward it to another URL then you have two options:

1) Standard Forwarding
2) Frame Forwarding

Frame forwarding will forward the user to the site you desire, but the original URL will remain in the address bar

Example: you have decided to frame forward to Any user who visits will see the website but will remain as the URL in the address bar

Standard forwarding will forward the user to the site you desire, and the URL will also change.

Example: you have decided to standard forward to Any user who visits will see the website and the URL in the address bar will change from to

To set up forwarding just follow these steps:

*Please note that changing hosting on a domain will remove any application vault installations that may be on that domain, and it will not be recoverable, so a backup may need to taken if needed*

Log into
Click on Home at the top of the screen
Now click on Hosted Domains
Now click on the domain in question
Now click on the Web tab
Now click Change Hosting
In the dropdown menu for Hosting please choose Standard Forwarding or Frame Forwarding, then click Next
Now in the Forwarding URL box please type the address of the site you wish to forward to
Now click Next until you finish

Please note that forwarding may take upto an hour to take effect.

You can find your FTP login details by first logging in to and then following the instructions below:

Note: You might first have to select the Subscription your domain is using for hosting using the Subscription drop down menu

You can find your FTP details under:

Websites >> Domainname  >> FTP Access

Here you will find the address to connect to (FTP URL), your FTP username – you can also simply use the IP address as the hostname if you like.

If you do not know the password for the FTP account you will need to reset it – click Edit to change your password. When changing your password you have two options:

-You can generate one and save that, it will be displayed on screen when you press the ‘Generate       Password’ button – you will need to take this down.

– Or you can put in your own, in which case you do not press ‘Generate Password’.


These FTP details are separate from your login details to the control panel.

In this can be done through PHPmyadmin, the database manager.

Once you have logged in here click on your database name in the top left hand corner.

When you have done this you should see your database tables in the main window. Next click on the “Export” option at the top of the page.
This will then open up a window with some options to select. Ensure that all of the tables are selected in the “Export” box.

Then select the “Save as file” option at the bottom of this page and click “Go” to the right of this to backup your database.

Note: This will only reliably backup a database up to about 10-15MB in size. For any database larger than that you will need to export the database via a cron job.

Note: This is not for creating a database, that is done via under:
Home >> Databases >> Add new Database

On our shared hosting plans ( you can access a tool called  phpmyadmin to manage your databases.

This is available in your control panel (at: // under:

Home >> Databases >> Database name >> Browse database manager

Which will open up phpmyadmin in a new windows that you can use.

If you have a particular area of your website that yuo only wish for certain people to view via the use of a username and password, then you can setup a Password Protected Directory:

>> Log into
>> Now click Websites at the top of the screen
>> Now click on the domain
>> Now click More Tools
>> Now click on Protected Directories
>> Now click Add New Protected Directory
>> In the Directory Name field input the path to the folder to which yuo wish to protect
>> Now in the Directory header field just input whatever you want to call this particular password protected instnace
>> Now click Submit
>> Now click on the name of the protected directory
>> Now click the Users tab
>> Click Add New User
>> Input the login details and then click Submit

This uses a .htaccess file which can be used to control some aspects of how your website runs.

Create a blank file on your computer and name it .htaccess and put the following lines into it (changing the IPs to suit your needs, each command on one line):

order allow,deny
deny from
deny from 123.12.3.
allow from all

You can deny access based upon a  single IP address or an entire range of IP addresses. The above example blocks access to the site from the IP address123.123.123.123, and from any IP address  under the IP range123.12.3. (,,, etc.)

You can also use deny from all (instead of allow from all) which will deny everyone. You can also allow or deny by a specific domain name instead of an IP address if you wish.

Just place this .htaccess file into your webroot folder (i.e. the folder you have all your website files located in).  If there is a .htaccess file in this folder then just add the lines you need to this file (some php applications create .htaccess files).  Please note that you can not and should not modify the .htaccess file directly in the webspace folder.

There are a number of links to plugins and plugin sites on the WordPress site

Please note that newer versions of WordPress have features in the WP-Admin section called “Add new theme” that makes this process much more automatic.  The following instructions are only if you installed WordPress on our new system through the Application Vault, if you are running an older version of WordPress, or if you want to install a theme manually.

If you installed WordPress through the Application Vault you should not be using the “Add new Plugin” or “Add new Theme” functions, you should instead be using the “Plugin Uploader” and “Theme Uploader” functions now available in the wp-admin section.  Using this you can browse to the file on your local computer and upload it.  The application vault will then install the them in to the correct folder for you.

Upload a file called .htaccess into your blog’s “root” directory ie. if your blog is at your domain then the file needs to go into the “blog” directory. Using your FTP software make the file writeable using CHMOD 666 Some FTP software will not be able to view the file once it is uploaded. You can get round this issue by calling the file htaccess.txt when you first upload it and then rename it after you have made the change. WordPress should be able to write to the .htaccess file to create the “permalinks”

If you have set your Application vault install with a URL path of /wordpress for example you with would be live at If you wish your site to be live at you will need to change the URL path. You can do this in your control panel under:

Linux hosting:

Websites >> Domain name >> Web Applications >> Click on the WordPress application  you wish to change the URL path on >> Click on the Change URL Path >> URL Path remove /wordpress >> Submit

The same would apply for Joomla and any other application that the URL path needs to be changed on the Application vault install.

Setting up WordPress manually can be daunting at the start. However after your first installation it becomes quite easy. The main issue is finding your feet on the first installation.

Here is a great link contributed by one of our users on how to do this on the Magnet platform. Enjoy.

How to setup a WordPress blog, manually.

The files for any application you install through the Application Vault on our new control panel system ( are located at:




The application name that goes in before the ID varies, here’s a full list of the names used by the application vault. On the left is the name of the program  on the right is the $APPNAME used by the vault:

Aerial Chat – AerialChat
dotProject – dotProject
Drupal – Drupal
Gallery – gallery
Joomla – joomla
LinkPoint Payment Processing – LinkPoint
Magento – magento
mediawiki – mediawiki
net2FTP – net2ftp
Perlfect Search – perlfectsearch
PHP Ads – phpAds
PHP MyChatPlus – phpMyChatPlus
PHP OpenChat – phpopenchat
phpBB – phpBB
phpCoin – phpCOIN
phpList – phpList
PowerPhlogger – PPhlogger
SMF Forum – smf
SquirrelMail – SquirrelMail
SugarCRM – SugarCRM
Support Services Manager – SSM
ToDoList – todolist
Typo3 – typo3
WordPress – WordPress
ZenCart – ZenCart

So, an example of $$ID would be:


On our shared hosting packages you can find out how much of a particular resource your hosting subscription is using under:

Home > All Resource Usage

The figures in here are only updated once a day so any large changes can take some time to show.


You can use a htaccess file and specifying the specific PHP Directives. See the following: //

If you are on windows or are using PHP in cgi-mode (only on then you need to use the ini_set() function:

Please note that .htaccess files are Linux-specific#

If you have forgotten your password, click on the “Forgot password” link.

On the subsequent page, click the “Get An Authorisation Key” button.

Once you have received the key, click the “Change Password” button, enter your login name + authorisation key and your desired new password.

For Linux based hosting, there are 3 different ways in which you can perform website backups.

1. In // you can setup a cron job to run scheduled weekly backups, please see FAQ below scheduled backup on shared hosting

2. In // go to More Services > Backups > Add New Backup

3. Lastly, (advanced users only) you can manually setup an FTP Connection to your website and download an entire copy of your website files. You will also need to login to your database and export a .sql copy of your database.
– Help on FTP see FAQ below preparing your shared hosting and FTP
– Help on Database Backups see FAQ below how can I backup a MySQL database

If you are moving your domain from another Irish hosting company you can see the movement of your domain by going to this DNS Checker

The domain will be automatically added to our nameservers when you add it in the control panel under:
Home >> Hosted Domains >> Add registered domain

the subdomain will automatically be set up in our new nameservers when you set it up in the control panel.

An MX record is a DNS entry that identifies where mail for a domain should go.
For example the MX record for a company is
This means that all mail for the (ie. should be sent to the server associated with
An mx record has to be an A record ie. it 
CANNOT be an IP address.


MX records control where the email for a domain goes.  For precise information on how to set these up please see the articles below:
To create Google mx records for your domain just follow the steps below:
Log into your Magnet control panel
Click on Hosted Domains when on the Home page (this is the default starting page)
Now click on the domain in question
Now click on the DNS tab
Directly underneath this click on DNS Records 
Now click Add New DNS Records
Choose MX fro the dropdown menu
Leave the Mail Domain Field empty
For Preference choose Very High
In the Mail Exchanger field input: ASPMX.L.GOOGLE.COM
Now click Finish

Now click Add DNS Record
Choose MX from the dropdown menu
Leave the Mail Domain field empty
For Preference choose High
In the Mail Exchanger field input: ALT1.ASPMX.L.GOOGLE.COM
Now click Finish

Now click Add DNS Record
Choose MX from the dropdown menu
Leave the Mail Domain field empty
For Preference choose High
In the Mail Exchanger field input: ALT2.ASPMX.L.GOOGLE.COM
Now click Finish

Now click Add New DNS Record
Choose MX from the dropdown menu
Leave the Mail Domain field empty
For Preferences choose Normal
In the Mail Exchanger field input: ASPMX2.GOOGLEMAIL.COM
Now click Finish

Now click Add New DNS Record
Choose MX from the dropdown menu
Leave the Mail Domain field empty
For Preferences choose Normal
In the Mail Exchanger field input: ASPMX3.GOOGLEMAIL.COM
Now click Finish

Please note that this can take upto 60mins to take effect.


Adding MX Records

this can be done in your control panel ( under:
Home >> Hosted Domains >> domainname >> DNS >> DNS Records
You would need to add a new DNS Record here of type “MX”. The fields would then be filled in as follows:
** Mail Domain: Leave this blank unless you want to set up an MX record on a subdomain (e.g. **
Preference: select the number that matches closest to the priority you need
Mail exchanger: The mailserver record  (excluding the last .)
For example for the following Google MX record:
Mail Domain: blank
Preference: 10 (very high)
Mail Exchanger: ASPMX.L.GOOGLE.COM
NB You can then disable Mail Hosting for the domain name so our system does not try to handle the emails still under:
Websites >> domain name >> Remove Hosting (under the Mail Hosting section)

You might need to make sure the appropriate subscription is selected in the Subscription drop down menu first if you have multiple subscriptions.
An MX record shouldn’t be set to point directly to an IP address.  If you only have an IP address create an “A Record” pointing, for example, mail.domainname.tld to the IP address.  Then set the MX record to point to the “Mail Exchanger” of mail.domainname.tld where domainname.tld is your own domainname.

To set up a redirect on a domain on shared hosting in control panel:

Select All domains from the subscription box in the top of your control panel >> Hosted Domains tab  >> Click on the domain name  >>  Web >> Change hosting >> Standard or Frame Forwarding >> Next >> In the forwarding URL enter www.forwarding-address-here > Finish
Give the propagation one hour and the site should redirect.

NOTE: Changing the hosting on a domain removes any applications installed on the domain  via the application vault.

A CNAME record is pretty much the same as an A record however instead of pointing a hostname to an IP Address it points to a hostname.  For example: – pointing to

To set up a CNAME select the CNAME option from the drop down menu when creating a new DNS record. Put the first part of the hostname excluding the part into the first field.  Put the hostname\value in to the Canonical Name field and ensure to put a . at the end of the hostname here, then submit\finish.

In the new hosting package control panel at you have the ability to make any changes to the DNS settings for domains you have hosted with us that are set to use our nameservers.

Some things to note first:
1. All DNS changes in can take up to 1-2 hours to become public and active

2. You have to have zone management ability enabled and that is under:
Websites >> Domainname >> Edit >> Tick the box for Zone Management Ability

You might need to make sure the appropriate subscription is selected in the Subscription drop down menu first if you have multiple subscriptions.

3. You might need to remove the default parking and\or mailhosting from your domain first to remove the system-added default records. That is done under:
Websites >> domainname >> Web>> Remove hosting

You might need to make sure the appropriate subscription is selected in the Subscription drop down menu first if you have multiple subscriptions.

4. You cannot change your nameservers in the DNS section, you can only set up the domain to be how you need it in our own nameservers. If you want to set a domain to use nameservers other than ours then please see previous FAQ.
This is done under*:
Websites (Or Home > Hosted Domains) >> Domainname >> DNS >> DNS Records
You might need to make sure the appropriate subscription is selected in the Subscription drop down menu first if you have multiple subscriptions.

The most common types of DNS records you might want to add are:

A Record
This points a hostname to a server by the server IP Address.  This is the most common kind of DNS record.  Examples are: – pointing to server – pointing to server – pointing to server

Where is your own domain and the series of numbers – the IP address, is the IP address of the server you are pointing the domain to.  Typically you can get this information from your hosting provider.

To set up an A record select the A record from the drop down menu when creating a new DNS record. Put the first part of the hostname excluding the part into the first field (leave blank if setting it up for just the and put in * for a wildcard A record).  Put the IP address in to the IP Address field and then submit\finish.

This is done by logging in to and going to:

Account (or Home) >> Registered Domains >> domain name >> Manage Nameservers

Please note: This is *NOT* done under: Hosted Domains, Websites, or Manage DNS.

In the above you can only set the domain to use “External Nameservers” to remove the domain from our nameservers. You can not specify what nameservers you want the domain to use here.

If this is a domain transfer please ensure you press the “Manage Nameservers” to ensure you are viewing the current nameservers as the system can be slow to refresh

NB: This only applies to domains managed via

You can manage your domain’s dns from within the control panel at

Home >> Hosted Domains  >> click on the domain name you wish to manage

You should see three tabs including one labelled DNS. Under that tab there is a section marked “DNS Records” where you can update the IP addresses and make other changes to DNS records

If you change the dns hosting to “external” you will NOT be able to manage the dns via our control panel

If you need to prove to google that you own a domain then you can do this by creating a TXT record within

>> Log ito your control panel (
>> Click on Home at the top of the screen
>> Now click on Hosted Domains
>> Now click on the domain name in question. (make sure that Zone Management Ability is enabled)
>> Now click on the DNS tab
>> Now click on DNS records.
>> Now click Add New DNS Record
>> Ok the record you are adding is a TXT record so you will need to choose TXT from the dropdown list.
>> Now leave the domain field blank
>> IN the data field input the google site verification code that google gave you (it should look something like: google-site-verification=yw_f1Kvp99OskdVWMkAKRde__upJIdR9t79Eue_w9Zg)

Please note that DNS changes can take upto an hour to take effect.

Please address all billing queries to Ensure that you include as much detail as possible in your query including the name on the account, the account ID, an order or invoice number.

Please be aware that we can only liaise with authorised contacts on accounts.

Yes. We have clients from the four corners of the globe.

Please bear in mind, however, that our anti-fraud measures are quite strict, so you may need to provide extra paperwork when placing your first order.  You may be asked to supply proof of the selected method of payment along with proof of the account holder’s address or an internationally recognised form of photographic ID.  If this happens an email outlining exactly what is required will be sent to you shortly after your order is placed.

This verification will only be required for your first order with us and subsequent orders will be processed by us without the need for the same documentation again.
Verification of this information is handled by our team during Irish business hours so your first order may be delayed by up to 72 hours.

Please be assured that any documentation received is destroyed once the order has been approved.

Please log on to your account at Magnet Hosting and follow the steps below (Applies to accounts on this system only).  Domains and subscriptions can only be renewed automatically if a credit/debit card has Automatic Payments enabled.

Account >> Registered Domains >> Click on the Domain name >> Turn on/off AutoRenew

All Other Subscriptions
Account >> Subscriptions >> Click on the Subscription >> Turn on/off AutoRenew

To turn off the card itself
If you would like to ensure nothing on your account is charged to your card automatically, you can turn the card off for auto payments.  This can be done by following the below instructions.
Account >> Payment Methods >> Click on the card\payment >> Disable Auto Payments.

 If your card is set as the default payment method and you DO NOT wish for your domain/subscription to renew it is important to TURN OFF the AutoRenew. For hosting this needs to be done prior to 5 days before renewal and for domains it needs to be done prior to 21 days before renewal. Once the renewal goes through we cannot offer refunds for unwanted domains/subscriptions.

Yes. All our hosting accounts allow you to have multiple domains and sites.

Yes. All our hosting plans offer support for PHP and Perl. NB: If a script is insecure or causes problems for other users we reserve the right to disable and/or remove it without notice

If your new account with Magnet has been setup you will have received login information in the welcome email.  You can use the details provided in this email to log in to your Control Panel and upload your files through the “File Manager” or see your FTP details.


Login to 

You can see your FTP details under Websites >> domainame >> WebSite Configuration (windows) or FTP Access (linux).  You can set up your email accounts under “Email” and if the domain is not synchronised please contact us.

You might need to make sure the appropriate subscription is selected in the Subscription drop down menu first if you have multiple subscriptions.



Moving hosting providers does not have to be a traumatic experience:

1. Signup for a hosting account using our online order system. Once we receive payment we will setup your account and send you the details you need to upload your files and setup email addresses etc.

2. Make sure you have a backup of your website’s files, so that you can upload them easily to one of our servers.

3. Update your domain’s DNS to point to ours:

It may take between 12 and 72 hours for the DNS to fully update to point to your new online home. You can check this online using our DNS check

4. Once the DNS has updated you should contact your former hosting company to cancel your account. If you have any issues moving hosts please contact our support team.

All our servers are based in Dublin on our core network which is connected to both the Irish Internet Exchange (INEX), London International Exchange (LINX) as well as having other private peers with other important global internet partners.

Our hosting plans are designed to cater for every need. The main differences between the packages is the resource allocation. For most websites our innovator package should be more than suitable.
If you expect a lot of traffic or wish to host a large number of sites you may find Pro hosting plan better due to the extra resources.

  • Bash_history – .bash_logout – .bash_profile – .bashrc..:
    A number of files related to a shell account. These include configuration directives and logging of user actions.
  • Bouncer (bnc):
    A bnc is short for ‘bouncer’. A bnc acts as a proxy to IRC, allowing you to hide your real IP address and use a vhost (vanity host – something like ‘’).
  • Cgi:
    A standard for running external programs from a World-Wide Web HTTP server. CGI specifies how to pass arguments to the executing program as part of the HTTP request. It also defines a set of environment variables. Commonly, the program will generate some HTML which will be passed back to the browser but it can also request URL redirection
  • DNS:
    A general-purpose distributed, replicated, data query service chiefly used on Internet for translating hostnames into Internet addresses. Also, the style of hostname used on the Internet, though such a name is properly called a fully qualified domain name. DNS can be configured to use a sequence of name servers, based on the domains in the name being looked for, until a match is found
  •  FTP:
    A communications protocol governing the transfer of files from one computer to another over a network
  • IRC Bots:
    An automated program that operates on IRC.
  • IRC:
    A client-server chat system of large (often worldwide) networks
  • Shell Hosting:
    A hosting account used primarily for either shell commands or to run shell processes, such as IRC bouncers etc.
  • Shell:
    The command interpreter used to pass commands to an operating system; so called because it is the part of the operating system that interfaces with the outside world. The commonest Unix shells are the c shell (csh) and the Bourne shell (sh).
  • Warez:
    Widely used in cracker subcultures to denote cracked versions of commercial software, that is versions from which copy-protection has been stripped
  • Mailing lists are an excellent vehicle for distributing focused, targeted information to an interested, receptive audience. Consequently, mailing lists have been used successfully as a highly effective direct marketing tool.
  • Unfortunately, some marketers misuse mailing lists through a lack of understanding of Internet customs and rules of the forum pertaining to Email. Others fail to take adequate precautions to prevent the lists they manage from being used in an abusive manner.
  • The Email addresses of new subscribers must be confirmed or verified before mailings commence.
  • This is usually accomplished by means of an Email message sent to the subscriber to which s/he must reply, or containing a URL which s/he must visit, in order to complete the subscription. However it is implemented, a fundamental requirement of all lists is the verification of all new subscriptions.
  • Mailing list administrators must provide a simple method for subscribers to terminate their subscriptions, and administrators should provide clear and effective instructions for unsubscribing from a mailing list. Mailings from a list must cease promptly once a subscription is terminated.
  • Mailing list administrators should make an “out of band” procedure (e.g., a means of contact by which messages may be sent for further correspondence via Email or telephone) available for those who wish to terminate their mailing list subscriptions but are unable or unwilling to follow standard automated procedures.
  • Mailing list administrators must ensure that the impact of their mailings on the networks and hosts of others is minimized by proper list management procedures such as pruning of invalid or undeliverable addresses, or taking steps to ensure that mailings do not overwhelm less robust hosts or networks.
  • Mailing list administrators must take adequate steps to ensure that their lists are not used for abusive purposes. For example, administrators can maintain a “suppression list” of Email addresses from which all subscription requests are rejected. Addresses would be added to the suppression list upon request by the parties entitled to use the addresses at issue. The purpose of the suppression list would be to prevent subscription of addresses appearing on the suppression list by unauthorized third parties. Such suppression lists should also give properly authorized domain administrators the option to suppress all mailings to the domains for which they are responsible.
  • Mailing list administrators must make adequate disclosures about how subscriber addresses will be used, including whether or not addresses are subject to sale or trade with other parties. Once a mailing list is traded or sold, it may no longer be an opt-in mailing list. Therefore, those who are acquiring “opt-in” lists from others must examine the terms and conditions under which the addresses were originally compiled and determine that all recipients have in fact opted-in specifically to the mailing lists to which they are being traded or sold.
  • Mailing list administrators should make adequate disclosures about the nature of their mailing lists, including the subject matter of the lists and anticipated frequency of messages. A substantive change in either the subject matter or frequency of messages may constitute a new and separate mailing list requiring a separate subscription. List administrators should create a new mailing list when there is a substantive change in either the subject matter or frequency of messages. A notification about the new mailing list may be appropriate on the existing mailing list, but existing subscribers should never be subscribed automatically to the new list. For example, if Company A acquires Company B, and Company B has compiled opt-in mailing lists, Company A should not summarily incorporate Company B’s mailing lists into its own.

Email Abuse and Email Misuse is a serious problem, and Magnet Networks will not tolerate it.

For reporting Abuse or Spam please email

An agent will respond to you within 24 hours

Reason include but are not limited to

  • Non Payment of requested Fees within the specified period
  • Breach of the Registrant Agreement,
  • Threat of legal action, to include any demand letter, summons, Court Orders or injunctive relief.
  • Request from an Garda Siochana, or any recognised national law enforcement Agency ,
  • Full Confirmation of Breach, violation or infringement of Trademark of the Registrar or any other third party.
  • Spamming, Transmission of unsolicited mail, Abuse of the Services or Technology
  • In the Service Providers reasonable opinion any illegal or deceptive  practices
  • If necessary to comply with any applicable Irish or European laws, rules and Regulations,
  • The Customer ceases or threatens to cease payment of its undisputed debts or ceases or threatens to cease to carry on its business;
  • To comply with ICANN’s Uniform Dispute Resolution Policy and all associated policies;
  • Where this Agreement is terminated by the Service Provider, all information held by Service Provider, can and will be released to concerned third parties without any further notice to the Customer.  The Service Provider will have no liability for release of any information provided by the Customer, and the Customer hereby Indemnifies the Service Provider against any liability, damage, or breach of Law through release of this information.
  • The Service Provider can terminate this Agreement without cause having given the Customer at least 2 working days notice delivered via email to the Customers contract address as provided in this Agreement

Definition of UCE (Unsolicited Commercial Email), or SPAM:

  • The bulk UCE, bulk promotional material, or other forms of solicitation sent via Email that advertise any IP address belonging to Magnet Networks. or any URL (domain) that is hosted by Magnet Networks.
  • Unsolicited postings to newsgroups advertising any IP or URL hosted by Magnet Networks.
  • The use of web pages set up on ISPs that allow SPAM-ing (also known as “ghost sites”) that directly or indirectly reference customers to domains or IP addresses hosted by Magnet Networks.
  • Advertising, transmitting, or otherwise making available any software, program, product, or service that is designed to facilitate a means to SPAM.
  • Forging or misrepresenting message headers, whether in whole or in part, to mask the true origin of the message.
  • For further information on mail abuse, please visit the Mail Abuse Prevention System (MAPS) website.

Repercussions of SPAM:

  • Across the Web, it is generally accepted that SPAM is an inconsiderate and improper business practice.

Repercussions to Magnet Networks.:

  • SPAM is not only harmful because of its negative impact on consumer attitudes toward Magnet Networks., but also because it can overload the Magnet Networks. network and resources, especially on our shared (virtual) server environments.

Repercussions to our Providers:

  • Since it is unsolicited, users who receive SPAM often become angry and send complaints to our upstream providers. This upsets our providers who abhor SPAM for the same reasons that Magnet Networks does – it causes negative consumer attitudes and drains resources. We strive to maintain favorable business relationships in the Web community and obviously will not allow any practice that threatens these relationships.
  • Magnet Networks. reserves the right to terminate, without warning, any account that violates this policy.
  • Usage of Magnet Networks. services constitutes acceptance and understanding of this policy.
  • Reseller may choose to pass this charge down to their client. These are non-refundable charges and will be invoiced at the time of complaint notification.
  • Magnet Networks. reserves the right to decide what it considers “SPAM”, “UCE”, “mail bombing”, or “bulk Email”, and to determine from all of the evidence whether or not the Email recipients were from an “opt-in Email” list.
  • Should you choose to Email from Magnet Networks. servers, especially if you use mailing lists, you must read and adhere to the following guidelines, which are offered as a statement of Internet standards and best current practices for proper mailing list management and preventing Email abuse.