My Broadband is not working

There are a number of reasons that your Broadband may not appear to be working. The following steps should help narrow down the issue.
  • Switch your router off and on again – And, if the equipment is hot, let it cool down and look for somewhere better ventilated to keep it.
  • Check your office network – If you have switches distributing your Internet connection around your office, please check the network for power and also that other users are not utilising all of the available bandwidth. Contact your IT department or IT Provider to assist you with Office Network issues.
  • Check software settings – If you’re Firewall or Anti-virus settings are incorrect, you may not be able to connect. Further details and other software checks can be found in How can software settings affect my connection?
  • Check there hasn’t been a problem with your bill – if a bill hasn’t been paid, we’ll initially suspend the broadband connection. Registered users can check this online: see If your bill needs to be paid

Still not working? Call Magnet Business Support on 1800 789 789